At Matchbook T-Shirt’s, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes things don’t work out as planned, so we’ve made our returns and refunds process as straightforward as possible.
Size Exchanges
- Check the Size Chart: Before ordering, please refer to the size chart available on each product page to find your perfect fit.
- Size Exchange Requests: If your item doesn’t fit, please contact us at aaron2273@gmail.com within 14 days of receiving your order. We’re here to help you get the rght size!
- Return Process: We will ask you to send back the incorrectly sized item(s). Don’t worry about the costs – we cover the return shipping!
- Replacement Shipment: Once we have confirmation that the return is en route to us, we will dispatch the correct size. Please allow the usual 7-10 days for delivery.
Incorrect, Damaged, or Faulty Items
- Reporting Issues: If you receive incorrect, damaged, or faulty items, please email us at aaron2273@gmail.com within 14 days of your order’s arrival.
- Visual Proof: Attach visual proof of the issue to expedite the process.
- No Additional Charge: We will send replacement pieces at no extra cost to you. The shipment will take our standard 7-10 days to arrive.
Important Notes
- Production Policy: We produce items specifically for your order, so it’s crucial to choose the right size using our size guide.
- 14-Day Window: Please remember that all requests for returns, exchanges, or refunds must be made within 14 days of receiving your order.
- Our Commitment: We are committed to ensuring your satisfaction and will do our absolute best to resolve any issues quickly and efficiently.
Thank you for choosing Matchbook T-Shirt’s. We value your business and are dedicated to providing you with quality products and excellent customer service.
Need help?
Contact us at aaron2273@gmail.com for questions related to refunds and returns.